Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the services provided by naperyqbkz B.V. ("we", "our", or "us"), including our spa and wellness treatments, facilities, and website. By booking an appointment, using our services, or accessing our website, you agree to be bound by these Terms.

Acceptance of Terms

By accessing our website, booking our services, or visiting our facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and naperyqbkz B.V. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Company Information

Our Services

naperyqbkz provides urban spa and wellness services including:

• Massage therapy and bodywork treatments
• Facial treatments and skincare services
• Body treatments and wellness packages
• Consultation and wellness advice
• Related spa and wellness services

All services are provided by qualified and certified professionals in accordance with industry standards and applicable regulations.

Bookings and Appointments

Booking Process

• Appointments must be booked in advance through our website, phone, or email
• All bookings are subject to availability and confirmation
• You must provide accurate personal and health information when booking
• Payment may be required at the time of booking or service

Cancellation and Rescheduling

• Cancellations must be made at least 24 hours before your appointment
• Late cancellations (less than 24 hours) may result in a cancellation fee
• No-shows will be charged the full service amount
• Rescheduling is subject to availability and must be requested in advance

Arrival and Preparation

• Please arrive 10 minutes before your scheduled appointment
• Late arrivals may result in shortened treatment time
• Inform us of any health conditions, allergies, or concerns before treatment
• Follow any pre-treatment instructions provided

Health and Safety

Health Disclosure

You must disclose any medical conditions, allergies, injuries, or medications that may affect your treatment. Failure to disclose relevant health information may result in treatment refusal or additional liability.

Contraindications

Certain treatments may not be suitable for individuals with specific health conditions. We reserve the right to refuse or modify treatments based on health assessments.

Hygiene Standards

We maintain high standards of cleanliness and hygiene. Clients are expected to arrive clean and follow facility hygiene guidelines.

User Obligations

When using our services, you agree to:

• Provide accurate and complete information when booking services
• Respect our staff, other clients, and facility rules
• Maintain appropriate behaviour and language at all times
• Follow safety instructions and facility guidelines
• Pay for services as agreed and on time
• Report any concerns or incidents immediately
• Respect the privacy and comfort of other clients
• Use our facilities and equipment appropriately

Payment Terms

• Payment is due at the time of service unless other arrangements are made
• We accept cash, credit cards, and other approved payment methods
• Prices are subject to change with reasonable notice
• Refunds are provided in accordance with our cancellation policy
• Outstanding balances may result in service suspension
• All prices include applicable VAT where required

Intellectual Property

All content on our website and marketing materials, including text, images, logos, designs, and trademarks, are the property of naperyqbkz B.V. or our licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without written permission. The naperyqbkz name, logo, and branding are trademarks of naperyqbkz B.V.

Unauthorised use of our intellectual property may result in legal action and damages.

Privacy and Confidentiality

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws. All client information is kept confidential and secure.

Photography or recording of treatments, staff, or other clients is strictly prohibited without explicit written consent.

Limitation of Liability

To the fullest extent permitted by law, naperyqbkz B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claim related to our services shall not exceed the amount paid for the specific service giving rise to the claim.

We do not guarantee specific results from our treatments, as individual responses may vary. Spa treatments are for relaxation and wellness purposes and are not medical treatments.

This limitation of liability does not apply to death or personal injury caused by our negligence or fraud.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, pandemics, or other emergencies.

Termination

We reserve the right to terminate or suspend your access to our services at any time for violation of these Terms, inappropriate behaviour, or other reasonable cause.

You may terminate your relationship with us by cancelling all appointments and ceasing use of our services.

Termination does not relieve you of any payment obligations incurred before termination.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Dutch courts.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Changes to Terms

We may update these Terms from time to time to reflect changes in our services or applicable laws. Updated Terms will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

Contact Information

If you have questions about these Terms or need to contact us regarding our services, please reach out: